James began his career in the venue industry as a Food & Beverage Manager at a well-known residential conference centre.
James has been Operations Director since 2008 and is responsible for ensuring all processes and operations work efficiently and maintaining an outstanding working environment for both staff and clients.
James is passionate about CCT Venues' reputation for best customer service among London conference, training and meeting venues.
James says “everyone talks about exceeding expectations, but for me that means developing strong relationships with customers,and being flexible to meet their specific needs”.
Ivari began his hospitality career in 2001 in Estonia. Soon after, Ivari moved from catering roles into hotel management. Since then, Ivari's work has taken him to train people in Breda (The Netherlands), New York and Washington DC.
Ivari joined CCT Venues in 2018 as General Manager of the Central London venues.
Ivari takes personal responsibility when it comes to customer service and faces every challenge as an opportunity to learn.
Ivari says “the secret of great customer service is the attention to detail – it’s crucial to hit all the right notes to get the best results.”.