James began his career in the venue industry as a Food & Beverage Manager at a well-known residential conference centre.
James has been Operations Director since 2008 and is responsible for ensuring all processes and operations work efficiently and maintaining an outstanding working environment for both staff and clients.
James is passionate about CCT Venues' reputation for best customer service among London conference, training and meeting venues.
James says “everyone talks about exceeding expectations, but for me that means developing strong relationships with customers, and being flexible to meet their specific needs”.
Raj began his hospitality career in 2004 as an intern for a global hotel chain whilst studying Hospitality Management on the Isle of Man. Raj quickly worked his way up the ranks to Deputy Hotel Manager. Throughout his career, Raj undertook various roles within the hotel industry, such as being a Conference and Events Supervisor, Assistant Food & Beverage Manager, Food & Beverage Manager, Deputy General Manager and Acting Hotel Manager.
Raj Joined CCT Venues in June 2019 as General Manager of the Canary Wharf venues and is using his wealth of experience to ensure the two venues continue to provide the highest operational and service standards in Canary Wharf.
Raj says “Building relationships, increasing customer loyalty and creating memorable experiences, are key for maintaining a competitive edge.”